What happens when the same street is described as two different crises?
Businesses emphasized safety and public disorder. Service providers emphasized poverty, harm reduction, and the absence of low-barrier support. The shared failure was not a lack of concern. It was the lack of a reliable communication system between the groups responding to the same street.
- 16 service providers
- 36 businesses
- Mixed methods
- Direct canvassing
- Field
- Conflicting experiences of public space
- System
- Fragmented municipal, business, and outreach response
- Decision
- A shared communication protocol


